Return policy

Not satisfied, or the product doesn't fit after all? As a consumer you have a 30-day cooling-off period after receipt, without giving a reason. Below you can read exactly how a return works.

In short

• You have 30 days' cooling-off period after receiving your order.
• You register your return by email to info@magnetenspecialist.nl.
• After registering, you will receive instructions from us on how to send the parcel back.
• Send the parcel back within 30 days of registering.
• You pay for the return label and the cost of sending it back, unless the product is damaged, defective or delivered incorrectly.
• You will be refunded the shipping costs you paid with your order.
• You can also return part of your order.
• We refund no later than 14 days after receiving your return, using the same payment method.

How a return works

1. Register your return within 30 days. Email info@magnetenspecialist.nl with your name, your order number and the product and quantity you want to return.
2. Receive our instructions. We confirm your registration and tell you how and where to send the parcel.
3. Pack safely and send it back to our return address. Put your order number in the parcel and keep your proof of shipment.
4. We check and refund. As soon as we have received and checked your return, we start the refund.

Returning magnets safely

Strong magnets attract each other and metal. Pack them so they cannot hit each other, for example in the original packaging or with cardboard or foam in between. A magnet damaged by impact or dropping may lead to a reduction in value. Keep magnets away from pacemakers and electronics.

Condition of the product

You may inspect the product as you would in a shop. Return it, as far as reasonably possible, complete and in its original packaging. If the product has been used more than necessary to establish its nature, characteristics and functioning, we may deduct a reduction in value.

Return costs

• Regular return: the return label and the cost of sending it back are for you.
• Damaged, defective or delivered incorrectly: the return costs are for us. Please contact us before sending the product back, preferably with a photo.

Refund

After receiving and checking your return, we refund the purchase amount together with the shipping costs you paid with your order. This happens as soon as possible and no later than 14 days after we have received the return or after you have provided sufficient proof of shipment. The refund is made using the same payment method you used, unless we agree otherwise. For a partial return, we refund the amount of the returned products.

If you return the entire order, we also refund any small-order surcharge.

What cannot be returned?

Returns are not possible for custom-made products, specially manufactured products, products made to your specifications and specially ordered items that are not part of the standard range. This does not apply if the delivered product does not meet what was agreed.

Business customers

The cooling-off period and this return policy apply to consumers only. Our terms and conditions apply to business customers. Report visible defects within 8 days of receipt.

Product damaged, defective or not what you ordered?

Email us as soon as possible with your order number and a photo, and we will find a solution together. Also see our Warranty page.

Frequently asked questions

How long do I have to return?

As a consumer, 30 days after receipt to register your return. After that you have 30 days to send the parcel back.

How do I register a return?

By email to info@magnetenspecialist.nl, see the steps above.

Who pays for the return label?

You do, unless the product is damaged, defective or delivered incorrectly.

Do I get my shipping costs back?

Yes, you will be refunded the shipping costs you paid with your order.

Can I return part of my order?

Yes. The amount of the returned products will be refunded.

When will I get my money back?

No later than 14 days after we have received your return.

Return address

Magnetenspecialist Import & Export B.V.
Spegelt 92
5674 CD Nuenen
The Netherlands

Questions? Email info@magnetenspecialist.nl or call +31 (0)40 209 4563.